Privacy policy

Nutrition Lab Sciences Pty Ltd
Last Updated: 15 August 2025

1. Introduction

Nutrition Lab Sciences Pty Ltd (ACN 681 805 569) (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms and Conditions regarding the collection, processing, and disclosure of your personal information, this Privacy Policy will prevail.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

When we refer to “personal information” we mean information that identifies, relates to, describes, or can reasonably be linked to an individual. This does not include aggregated or de-identified data.

We may collect or process the following categories of personal information:

  • Contact Details: Name, billing address, shipping address, phone number, email address.

  • Payment Information: Credit or debit card details, payment confirmation, transaction details (processed securely via third-party payment providers; we do not store full payment details).

  • Account Information: Username, password, security questions, preferences, settings.

  • Transaction Information: Details of products viewed, added to cart, purchased, returned, exchanged, or cancelled.

  • Communications: Any information you include in correspondence with us, including customer service enquiries.

  • Device & Usage Information: IP address, browser type, device identifiers, pages visited, time and date of visits, referral URLs, and other analytics data collected via cookies and similar technologies.

3. Sources of Personal Information

We collect personal information:

  • Directly from you: When you create an account, make a purchase, subscribe, or contact us.

  • Automatically: Through cookies and similar technologies when you interact with the Services.

  • From third parties: Such as payment processors, shipping carriers, and marketing partners.

4. How We Use Your Personal Information

We use your personal information to:

  • Provide, fulfil, and manage the Services: Process subscriptions, ship products, track deliveries, and manage returns/exchanges.

  • Customise and improve the customer experience: Personalise product recommendations and communications.

  • Communicate with you: Send transactional messages, respond to enquiries, and provide customer support.

  • Marketing: Send promotional emails or other communications (with your consent where required). You may opt out at any time.

  • Security and fraud prevention: Authenticate users, detect and prevent fraud or malicious activity, and maintain the security of the Services.

  • Legal compliance: Comply with obligations under the Privacy Act 1988 (Cth), Australian Consumer Law, and other applicable laws.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers: Payment processors, shipping companies, IT providers, analytics platforms.

  • Shopify: In connection with hosting and providing our e-commerce platform.

  • Business and marketing partners: For marketing and promotional purposes (only with consent where required).

  • Regulators and law enforcement: When required to comply with applicable laws or valid legal processes.

  • Corporate transactions: In the event of a merger, acquisition, or sale of assets.

We will not sell your personal information or allow direct third-party marketing without your consent.

6. International Data Transfers

As we ship to many countries, your personal information may be transferred outside Australia, including to jurisdictions that may not have equivalent privacy protections. By providing your information, you consent to such transfers. Where required, we implement safeguards (such as Standard Contractual Clauses) to protect your information.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure. While we take reasonable steps to secure your data, no method of transmission over the internet is entirely secure.

8. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Subject to applicable laws (including the Privacy Act 1988 (Cth) and the Australian Privacy Principles), you may have rights to:

  • Access and correct your personal information.

  • Request deletion of your personal information.

  • Opt out of marketing communications.

  • Make a complaint to the Office of the Australian Information Commissioner (OAIC).

You may exercise these rights by contacting us (details below).

10. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Services, personalise your experience, and analyse website usage. You can manage or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated version on our website and update the “Last Updated” date.

12. Contact Us

Nutrition Lab Sciences Pty Ltd
Chadstone Tower 1, Level 8, 1341 Dandenong Road, Chadstone, VIC 3148, Australia
Email: privacy@nutritionlab.com
Phone: +61 3 7037 0001