Terms of service
Nutrition Lab Sciences Pty Ltd
Last updated: 13 August 2026
Overview
Welcome to Nutrition Lab Sciences.
The terms “we”, “us”, and “our” refer to Nutrition Lab Sciences Pty Ltd (ABN 83 681 805 569, ACN 681 805 569). Nutrition Lab Sciences operates this website, store, and related information, content, products, tools, subscriptions, assessments, campaigns, and services (the “Services”).
Our ecommerce store is powered by Shopify.
These Terms of Service (“Terms”), together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Purchase Options Cancellation Policy, and other policies linked through the Services, govern your use of the Services.
By accessing, interacting with, or purchasing through the Services, you agree to these Terms. Nothing in these Terms excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.
Section 1 – Access and accounts
You must be legally capable of entering into a binding transaction in your jurisdiction to make a purchase through the Services.
You agree to provide accurate, current, and complete information when creating an account, placing an order, subscribing, completing checkout, or communicating with us.
You are responsible for maintaining the security of your login credentials and for activity occurring through your account, except to the extent otherwise required by applicable law.
Section 2 – Product information
We take reasonable care to ensure product descriptions, images, pricing, packaging information, and other product information are accurate.
Product appearance, labels, packaging, imagery, and presentation may change from time to time, including during production or packaging transitions, provided that such changes do not unlawfully alter the product you agreed to purchase.
Essentbio® Daily Capsules are supplied in jars containing 120 capsules, providing a 30-day supply when taken as directed: two capsules in the morning and two capsules in the evening.
Essentbio® Daily is listed in Australia as an AUST L complementary medicine. Product classification, permitted claims, import requirements, labelling requirements, and regulatory treatment may differ between jurisdictions.
Product availability is limited to markets and destinations enabled by Nutrition Lab Sciences.
Section 3 – Health information and product use
Information provided through our website, educational materials, Baseline, campaigns, communications, or other Services is general information and is not intended to replace personalised medical advice, diagnosis, or treatment from an appropriately qualified health professional.
Always follow the product label and directions for use. If you are pregnant, breastfeeding, taking medication, managing a health condition, or uncertain whether a product is appropriate for you, seek appropriate professional advice.
Individual responses to nutrition and supplementation vary, and we do not guarantee a particular individual health outcome unless otherwise required by applicable law.
Section 4 – Orders
When you submit an order, you are making an offer to purchase the products shown at checkout.
We may accept, decline, restrict, cancel, or refund an order where reasonably necessary, including where:
- Payment cannot be authorised;
- Stock or production capacity is unavailable;
- The order appears fraudulent or unauthorised;
- The order exceeds applicable personal-use or shipment limits;
- The destination is not supported;
- Fulfilment would reasonably create customs, regulatory, safety, or legal risk; or
- An obvious pricing, product, or technical error has occurred.
Where we cancel an order after payment, we will provide any refund or other remedy required by applicable law.
Purchases are intended for personal or household use unless we expressly agree otherwise. Products may not be purchased for unauthorised commercial resale.
Orders may be limited to a maximum of three Essentbio® jars per shipment.
Section 5 – Pre-orders and Founding Release orders
Essentbio® Daily Capsules may from time to time be offered as a pre-order, Founding Release order, launch-batch order, in-production order, or other advance order.
Current estimated dispatch timeframes are displayed on the product page and may also be provided at checkout, in your order confirmation, or in subsequent order communications.
Advance orders retain their place in the applicable production and fulfilment queue and are fulfilled progressively.
You may request cancellation of an advance order before it has entered final fulfilment or been dispatched. If an order has already been picked, packed, transferred to a fulfilment provider, or dispatched, cancellation may no longer be operationally possible.
If an estimated dispatch timeframe materially changes, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.
Section 6 – Purchase options and subscriptions
Essentbio® Daily Capsules may be offered through one-time purchase, recurring subscription, or other purchase options displayed on the product page or checkout.
If you select a subscription, you authorise recurring charges according to the price, delivery frequency, shipping rate, and other terms disclosed at checkout until the subscription is cancelled.
You may pause, reschedule, update, or cancel your subscription through your account or subscription portal where those options are available.
To help ensure a change takes effect before the next renewal, we recommend making changes at least three days before the scheduled billing date.
Cancellation stops future renewals. An order that has already been processed may continue through fulfilment, subject to our Return and Refund Policy and any mandatory cancellation, withdrawal, or refund rights that apply.
Section 7 – Prices, taxes, and billing
Product prices, subscription pricing, shipping charges, discounts, applicable taxes, and checkout currency are displayed before you finalise your order.
Prices may vary between markets and may change prospectively without notice. A price change does not retrospectively alter an accepted order except where an obvious error must be corrected and applicable law permits this.
Prices may be displayed in different currencies depending on your selected market. Currency conversion may be performed by Shopify, our payment provider, or another applicable provider.
You authorise us and our payment providers to charge the payment method you provide for purchases and authorised subscription renewals.
Section 8 – Supported destinations
Essentbio® Daily Capsules are available for delivery only to destinations currently listed as supported in our Shipping Policy and enabled at checkout.
Availability may change based on logistics, customs requirements, regulatory developments, fulfilment capacity, carrier availability, or other legitimate operational considerations.
Section 9 – Shipping and delivery
Orders are dispatched from Australia unless otherwise stated.
We may use Australia Post, DHL, another courier or postal operator, customs broker, warehouse, or fulfilment provider appropriate to the destination.
International orders to supported destinations are intended to be supplied on a duties-and-taxes-paid basis where indicated at checkout.
Applicable import duties, tariffs, import taxes, import VAT, and standard customs clearance charges associated with the supported shipment are intended to be included in the amount charged through checkout.
If a carrier or customs provider requests additional duties, tariffs, import VAT, taxes, or standard clearance charges on an order represented as duties-and-taxes-paid, please contact us before making payment.
Delivery estimates are estimates rather than guarantees unless applicable law requires otherwise. Delivery may be affected by carrier operations, customs clearance, border processes, weather, industrial action, natural events, security events, or other circumstances outside our reasonable control.
Section 10 – Risk and delivery
Subject to any mandatory rights under applicable consumer law, risk of loss passes to you when the goods are delivered into your possession or the possession of a person you nominated to receive them.
A carrier delivery scan alone does not remove any mandatory right you may have where goods were not actually delivered to you.
You are responsible for providing a complete and accurate delivery address and for responding reasonably to legitimate carrier or customs requests relating to delivery.
Section 11 – Customs and border clearance
Customs and border authorities retain final authority over the inspection, admission, clearance, delay, refusal, return, seizure, or other treatment of goods entering their jurisdiction.
If an order is affected by customs or border authorities, we will assess the circumstances, including the reason for the action, information provided by the customer, customer cooperation, our fulfilment and documentation, and applicable consumer law.
Any refund, replacement, reshipment, or other remedy will be determined under our Return and Refund Policy and applicable law.
Section 12 – Global Nutrition Initiative
Eligible purchases may qualify for allocations under the Nutrition Lab Sciences Global Nutrition Initiative in accordance with the current methodology described on our Impact page.
These allocations are made by Nutrition Lab Sciences and are not charitable donations made by the customer and are not represented as tax-deductible gifts.
Cancelled, refunded, reversed, charged-back, fraudulent, or otherwise ineligible transactions may be excluded from campaign calculations or may result in the reversal of a previously recorded allocation.
Any campaign adjustment does not affect a customer's refund, statutory rights, or other consumer remedies.
Section 13 – Returns and refunds
Returns, refunds, cancellations, statutory withdrawal rights, faulty products, customs issues, and related remedies are governed by our Return and Refund Policy together with any mandatory consumer law that applies to your purchase.
Section 14 – Intellectual property
Unless otherwise stated, the content, trademarks, names, logos, designs, text, images, graphics, product presentation, software, research materials, and other content made available through the Services are owned by, licensed to, or otherwise lawfully used by Nutrition Lab Sciences.
You may not reproduce, distribute, modify, exploit, publish, sell, licence, or commercially use our intellectual property without permission, except where permitted by law.
Section 15 – Third-party services and links
The Services may integrate with or link to third-party platforms, applications, payment providers, subscription providers, shipping providers, social networks, or other services.
Third-party services may be governed by their own terms and privacy policies. We are not responsible for independent third-party services except to the extent required by applicable law.
Section 16 – Shopify
Our ecommerce store is powered by Shopify. Purchases of Nutrition Lab Sciences products are transactions with Nutrition Lab Sciences, not Shopify.
To the extent permitted by law, Shopify is not responsible for fulfilling your order or resolving product-related disputes between you and Nutrition Lab Sciences.
Section 17 – Privacy
Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy.
Section 18 – Prohibited uses
You must not use the Services to:
- Engage in unlawful, fraudulent, deceptive, abusive, or malicious conduct;
- Infringe intellectual property or other legal rights;
- Attempt to bypass security or access systems without authorisation;
- Introduce malicious software or code;
- Scrape or harvest information unlawfully;
- Purchase products for unlawful import, misuse, or unauthorised resale; or
- Otherwise use the Services in a manner prohibited by applicable law.
Section 19 – Errors and availability
We may correct errors, inaccuracies, or omissions in product, pricing, availability, shipping, or other information.
Where an error affects an order already placed, we will handle the matter in accordance with applicable consumer law.
Section 20 – Consumer guarantees and statutory rights
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory warranty, right, remedy, or other protection that cannot lawfully be excluded, restricted, or modified.
In Australia, this includes rights available under the Australian Consumer Law.
Customers in other jurisdictions retain any mandatory consumer rights that apply to their purchase.
Section 21 – Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the maximum extent permitted by law, we are not liable for loss that is remote, unforeseeable, caused by your unlawful or unreasonable conduct, or caused solely by events outside our reasonable control where applicable law permits that liability to be excluded.
Any limitation in these Terms is subject to all mandatory consumer guarantees, statutory remedies, and other non-excludable rights.
Section 22 – Your responsibility
To the extent permitted by law, you are responsible for loss directly caused by your fraud, wilful misconduct, unlawful use of the Services, or material breach of these Terms.
Nothing in this section requires a consumer to indemnify us for loss caused by Nutrition Lab Sciences or imposes liability that cannot lawfully be imposed.
Section 23 – Termination
We may suspend or terminate access to an account or the Services where reasonably necessary because of fraud, unlawful activity, security concerns, or a material breach of these Terms.
Termination does not affect rights and obligations that arose before termination.
Section 24 – Severability and waiver
If a provision of these Terms is found to be invalid or unenforceable, it will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue to apply.
A failure or delay in enforcing a provision does not constitute a waiver of that provision.
Section 25 – Governing law
These Terms are governed by the laws of Victoria, Australia.
However, if you are a consumer residing outside Australia, this choice of law does not deprive you of any mandatory consumer protections, statutory rights, or remedies that apply to you under applicable law.
Nothing in these Terms restricts any right you may have to bring a claim in a court, tribunal, or other forum that has jurisdiction under applicable law.
Section 26 – Changes to these Terms
We may update these Terms from time to time to reflect changes to our Services, products, business, or applicable law.
The current version will be published on our website together with its “Last updated” date. Where required by law, material changes will be notified to affected customers.
Section 27 – Contact information
Nutrition Lab Sciences Pty Ltd
ABN: 83 681 805 569
ACN: 681 805 569
Level 8, Tower 1, 1341 Dandenong Road
Chadstone, Victoria 3148, Australia
Email: help@nutritionlab.com
Phone: +61 3 7037 0001