Shipping policy
Nutrition Lab Sciences Pty Ltd
Last updated: 13 August 2026
Overview
Nutrition Lab Sciences ships Essentbio® Daily Capsules from Australia to Australia and selected supported international destinations.
Availability is controlled through our ecommerce market and shipping settings. A destination must be supported and available at checkout for an order to be accepted.
Orders may be limited to a maximum of three jars per shipment to support personal-use quantities, customs clearance, and fulfilment accuracy.
Section 1 – Supported destinations
Essentbio® Daily Capsules are currently available for delivery to the following countries:
Australia
- Australia
North America
- Canada
- United States
United Kingdom
- United Kingdom
Singapore
- Singapore
European Union
- Austria
- Belgium
- Bulgaria
- Croatia
- Czechia
- Estonia
- France
- Germany
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
Destinations not listed above are not currently supported for delivery.
Supported destinations may change from time to time due to regulatory requirements, customs conditions, logistics, carrier availability, or other operational considerations.
Section 2 – Shipping rates
Shipping rates are determined by the destination market and are displayed at checkout before payment.
We currently use flat-rate tracked shipping for supported destinations. A flat shipping rate may apply to a shipment containing one, two, or three eligible jars.
Shipping rates may change prospectively as carrier costs, duties, taxes, customs requirements, fulfilment arrangements, or other logistics costs change.
The shipping amount displayed and accepted at checkout applies to that order.
Section 3 – Pre-orders, Founding Release, and dispatch timing
Orders placed during a Founding Release, pre-order, in-production, or other advance-order period may be fulfilled progressively as inventory becomes available.
Current estimated dispatch timeframes are displayed on the product page and may also be provided at checkout, in your order confirmation, or in subsequent order communications.
Delivery estimates shown for carrier transit generally commence from dispatch rather than from the date an advance order is placed.
If we materially change an estimated dispatch timeframe, we will provide any notice, cancellation option, refund, or other remedy required under applicable law.
Section 4 – Australian shipping
Australian orders are generally dispatched using Australia Post or another tracked domestic carrier or fulfilment service selected by Nutrition Lab Sciences.
Tracking details will be provided where available after the order has been dispatched.
Section 5 – International shipping
International orders may be dispatched using DHL eCommerce, DHL Express, Australia Post International, another tracked postal or courier service, or an authorised fulfilment provider selected for the destination.
Carrier selection may vary depending on destination, parcel size, service availability, customs requirements, operational considerations, and carrier performance.
Section 6 – Duties, taxes, and duties-and-taxes-paid shipping
International orders to supported destinations are intended to be supplied on a duties-and-taxes-paid basis where indicated at checkout.
This means applicable import duties, tariffs, import taxes, import VAT, and standard customs clearance charges associated with the supported shipment are intended to be included in the amount collected through checkout.
You should not ordinarily be required to pay additional import duties, tariffs, import VAT, or standard customs clearance charges to receive an order represented as duties-and-taxes-paid.
If a carrier, postal operator, customs broker, or customs authority requests such a payment, please contact us at help@nutritionlab.com before making payment so we can review the request.
Section 7 – Customs and personal-use shipments
International shipments are structured as personal-use consumer orders and may be limited to a maximum of three jars per shipment.
Customs and border authorities retain final authority to inspect, delay, request information about, admit, refuse, return, seize, or otherwise deal with goods entering their jurisdiction.
You agree to provide accurate recipient and delivery information and to reasonably cooperate with legitimate carrier or customs requests necessary to complete delivery.
If a customs issue occurs, please contact us so we can review the circumstances and assist where reasonably possible.
Section 8 – Delivery estimates
Estimated delivery times are not guaranteed unless expressly stated otherwise and may be affected by:
- Carrier delays;
- Customs or border processing;
- Remote delivery locations;
- Public holidays;
- Weather or natural events;
- Industrial action;
- Security events;
- Incorrect or incomplete delivery information; or
- Other circumstances outside our reasonable control.
Section 9 – Tracking
Where tracking is available, tracking information will generally be sent to the email address or contact information associated with the order after dispatch.
Tracking systems are operated by third-party carriers and may not update continuously or immediately.
Section 10 – Delivery addresses
You are responsible for providing a complete and accurate delivery name, address, postal code, email address, and telephone number where requested.
If you identify an address error before dispatch, contact help@nutritionlab.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered fulfilment or been transferred to a carrier.
Additional costs caused by an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.
Section 11 – Lost, damaged, or undelivered parcels
If tracking indicates that a parcel is lost, damaged, or delivered but you have not received it, please contact us promptly so we can investigate with the carrier.
Any replacement, refund, reshipment, or other remedy will be determined according to the circumstances, our Return and Refund Policy, and applicable consumer law.
Subject to mandatory consumer law, risk of loss passes to you when the goods are delivered into your possession or the possession of a person you nominated to receive them.
Section 12 – Customs refusal, return, or seizure
If customs or a border authority delays, refuses, returns, seizes, destroys, or otherwise affects an order, we will assess the circumstances, including the cause of the issue and whether it resulted from our error, customer information, customer conduct, or a matter outside either party's reasonable control.
Refunds, replacements, and other remedies in these circumstances are governed by our Return and Refund Policy and applicable law.
Section 13 – Returns
Do not return a product without first contacting us.
The correct return address will be provided according to the circumstances of the return.
For return, cancellation, withdrawal, and refund requirements, please review our Return and Refund Policy.
Section 14 – Contact information
Nutrition Lab Sciences Pty Ltd
ABN: 83 681 805 569
ACN: 681 805 569
Level 8, Tower 1, 1341 Dandenong Road
Chadstone, Victoria 3148, Australia
Email: help@nutritionlab.com
Phone: +61 3 7037 0001